This Privacy Policy explains how North Shore Painting Studio Ltd. collects, uses, discloses, stores, and protects personal information in connection with its painting-studio business and related services in Canada. By providing personal information to us or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Introduction and company information
North Shore Painting Studio Ltd. (“we”, “us”, “our”) operates a painting studio and related services, which may include in-studio consultations, custom painting services, workshops, commissions, customer support, billing, marketing, and website communications.
Our contact details are:
- Legal name: North Shore Painting Studio Ltd.
- Address: 2145 Kingsway, Suite 304, Vancouver, BC V5N 2T7, Canada
- Email: [email protected]
- Phone: +1 (604) 782-4916
We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including applicable federal and provincial privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements.
2. Data collection and processing
We collect personal information that is necessary for operating our business and providing our services. Depending on your interactions with us, we may collect the following categories of personal information:
- Identification and contact information: name, mailing address, email address, phone number, and preferred contact method.
- Service and transaction information: details about inquiries, quotes, service requests, commissions, workshop registrations, purchase history, invoices, payment status, and customer communications.
- Payment information: billing details and limited payment-related information necessary to process transactions. Full payment card details are generally processed by our payment service providers and are not stored by us unless explicitly required and permitted.
- Studio interaction information: appointment details, consultation notes, feedback, preferences, and information you choose to provide about your project, artistic preferences, or service needs.
- Website and technical information: IP address, browser type, device information, operating system, pages viewed, referral information, and cookies or similar technologies where used.
- Communications: emails, messages, phone call notes, and any other correspondence with us.
- Marketing preferences: your consent choices and communication preferences.
We generally collect personal information directly from you. We may also collect information from third parties where permitted by law, such as payment processors, delivery or courier providers, booking platforms, analytics providers, or publicly available sources where appropriate.
In some cases, you may provide information about another person, such as a gift recipient or a project contact. If you do so, you confirm that you have authority to provide that information and that you have informed the individual as required by law.
3. Purpose of data processing
We use personal information for the following purposes:
- to provide and manage our painting-studio services;
- to respond to inquiries, prepare quotes, and communicate with clients;
- to schedule consultations, appointments, classes, or workshops;
- to process payments, invoices, refunds, and accounting records;
- to create, manage, and fulfill commissions, custom artwork, and related service requests;
- to improve our services, customer experience, website functionality, and studio operations;
- to send service-related notices, reminders, and administrative communications;
- to send marketing communications where permitted and, where required, with consent;
- to maintain security, prevent fraud, and protect our business, customers, and staff;
- to comply with legal, regulatory, tax, and accounting obligations;
- to handle disputes, enforce agreements, and manage legal claims;
- to conduct analytics and understand how our website and services are used;
- for any other purpose to which you consent or as otherwise permitted by law.
4. Legal basis for processing
In Canada, our processing of personal information is based on consent and other lawful grounds permitted by applicable privacy laws. Depending on the circumstances, we may process personal information on one or more of the following bases:
- Consent: where you have given express or implied consent for a specific purpose, including marketing communications where required.
- Contractual necessity: where processing is necessary to provide requested services, manage bookings, fulfill commissions, process payments, or carry out contractual obligations.
- Legal or regulatory compliance: where processing is necessary to comply with tax, accounting, employment, consumer protection, or other legal obligations.
- Legitimate business purposes: where permitted by law, including maintaining security, preventing fraud, improving services, and operating our business efficiently.
- Other permitted grounds: where disclosure or use is authorized or required by applicable law.
Where consent is the basis for processing, you may withdraw your consent subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We do not sell personal information. We may share personal information only when necessary and in accordance with this Privacy Policy and applicable law, including with:
- Service providers: businesses that assist with hosting, website maintenance, analytics, payment processing, booking systems, email delivery, customer support, accounting, storage, and administrative services.
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants, where necessary for professional advice or business operations.
- Delivery and logistics providers: where items, materials, or completed work must be delivered or transported.
- Government authorities and regulators: where required to comply with law, respond to lawful requests, or protect legal rights.
- Business transaction parties: in connection with a merger, reorganization, financing, sale of assets, or similar corporate transaction, subject to appropriate confidentiality protections.
Our service providers are expected to use personal information only for the purposes for which we provide it and to maintain appropriate safeguards. Some service providers may process or store information outside Canada, as described below.
6. Data transfer to third countries
Some of our third-party service providers may process, store, or access personal information outside Canada, including in the United States or other countries. When this occurs, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
We take reasonable steps to ensure that transfers outside Canada are protected by appropriate contractual, organizational, and technical safeguards. By providing personal information to us, you acknowledge that your information may be transferred, stored, and processed outside your province or outside Canada.
7. Storage duration
We retain personal information only as long as necessary for the purposes identified in this Privacy Policy or as required or permitted by law. Retention periods vary depending on the nature of the information and the purpose for which it was collected.
In general, we retain:
- Customer and transaction records: for as long as required to complete the transaction, resolve disputes, maintain business records, and comply with tax and accounting obligations.
- Communications and service records: for a reasonable period after the end of the relationship to manage follow-up, support, or legal claims.
- Marketing information: until you unsubscribe, withdraw consent, or we determine the information is no longer needed.
- Security and technical logs: for a limited period necessary for security, troubleshooting, and operational monitoring.
When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it in accordance with applicable law and our retention practices.
8. User rights (access, rectification, erasure, restriction, data portability, objection)
Subject to applicable Canadian privacy laws and any legal exceptions, you may have the right to:
- Access your personal information under our control;
- Request correction of inaccurate, incomplete, or outdated personal information;
- Request deletion or erasure of personal information where appropriate and lawful;
- Request restriction of certain processing in limited circumstances;
- Request data portability for information that you provided to us, where applicable and technically feasible;
- Object to certain uses of your information, including direct marketing where applicable;
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the information in the “Contact information” section below. We may require information to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
Some rights may not apply in all situations, such as where we are required to retain information for legal, tax, accounting, security, or contractual reasons.
9. Withdrawal of consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. For example, you may unsubscribe from marketing emails using the unsubscribe link or by contacting us directly.
Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal. It may also not prevent us from continuing to process information where another legal basis applies or where we are legally required to retain the information.
10. Right to complain
If you have questions, concerns, or complaints about our privacy practices, we encourage you to contact us first so we can address your concern promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable provincial privacy regulator if you believe your privacy rights have been violated.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
11. Data security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, secure storage, password protection, staff confidentiality obligations, and administrative procedures.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
If we become aware of a privacy or security incident involving personal information and if required by applicable law, we will take appropriate steps, which may include containment, investigation, notification, and remediation.
12. Contact information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint or inquiry, please contact:
- North Shore Painting Studio Ltd.
- Address: 2145 Kingsway, Suite 304, Vancouver, BC V5N 2T7, Canada
- Email: [email protected]
- Phone: +1 (604) 782-4916
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date, if applicable.
Your continued use of our services after any changes become effective constitutes acknowledgment of the updated Privacy Policy, to the extent permitted by law. We encourage you to review this Privacy Policy periodically.